Our Policy
Reservations
Reservations can be made in person or over the phone (1/2 of the total rental cost is required to confirm booking).
Cancellation
A full refund of reservation cost is available with 5 days notice. After which the reservation booking cost is forfeited.
Late Charges
Equipment returned late will be assessed 1/2 the daily charge per day late or for items that are free to rent a charge of $10/day will be assessed — strictly enforced.
Theft and Lost
The University of Oregon, the Outdoor Program and its staff are not responsible of loss or theft of rented equipment. If equipment is not returned, renter is charged replacement cost. If equipment is returned within 5 working days, replacement fee will be refunded.
Repairs/Cleaning/Damage
Allow 15-30 minutes for items to be inspected on return, we understand that gear gets wet, but all gear must be returned clean. Please do not launder sleeping bags or wash tents. A minimum $10 fee will be assessed to each item determined to require cleaning. Renter is responsible for paying for all repair work needed, including shipping and handling fees. Cleaning, repair, and damage fees will be determined by rental staff on a case-by-case basis.
Deposits
At this time we are not taking deposits. However, that policy is subject to change.
Returns
Equipment returns MUST not be left outside of the rental facility. All returns must be during rental hours or scheduled by appointment.
Gear Suggestions
Do you have a specific piece of gear you'd like to see in the barn? Just email us at opwww@uoregon.edu.